Skip to main content


Topic Creation & Management

Genesys Bot Connector and Microsoft Power VA (Virtual Agent)

Posted on by



We are able to connect with Microsoft Power virtual Agent from Genesys cloud successfully and initiate a chat. but the now challenge is end the conversation and send the parameters back to genesys architect.

we have a Account information intent, once the intent is identified we are using a question block to collect the account number in co pilot studio, the moment customer enters a accountnumber in gensesys web messenger tool, it gives a fallback question.

Request your help on this, we have already gone through the Hand off to Genesys document from microsoft and made necessary changes in the API and Bot definition.

FYI - Hand off to Genesys - Microsoft Copilot Studio | Microsoft Learn


Helpful resources

Quick Links

Exciting News for Copilot Studio Communi…

Get ready to experience a whole new level of engagement with the Copilot Studio…

Celebrating the May Super User of the…

LaurensM is an exceptional contributor to the Power Platform Community…

Check out the Copilot Studio Cookbook…

We are excited to announce our new Copilot Cookbook Gallery in the Community…


renatoromao Profile Picture

renatoromao 6,459

Pstork1 Profile Picture

Pstork1 1,997

Expiscornovus Profile Picture

Expiscornovus 1,708


Featured topics