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Analytics Don't Load

Posted on by 29

I keep trying to view the analytics of one of our Copilot bots and it does not load. In both teams and https://copilotstudio.microsoft.com/environments/XXXYYYZZZ/ZZZYYYXXX/analytics/summary the analytics do not load.

I see data loading... Almost done... and finally it shows:

jamesbio_0-1717010009589.png


Is there an outage related to analytics? Why doesn't this load? I also tried a span of one day, but that resulted in the same outcome.

  • Suggested answer
    Robu1 Profile Picture
    Robu1 587 on at
    Analytics Don't Load
    Hi @jamesbio,
     
    I apologize for the inconvenience you’re experiencing with Copilot bot analytics not loading. Let’s troubleshoot this issue:
     
    Check Your Connection:
    Ensure that your internet connection is stable. Sometimes network issues can prevent analytics from loading.
     
    Clear Browser Cache:
    A corrupt browser cache could cause certain websites, including Copilot, to fail to load. Try clearing your browser’s cache and cookies1.
     
    Update Copilot Studio:
    Make sure Copilot Studio is up-to-date. New updates might address known bugs causing analytics loading issues2.
     
    Check for Outages:
    Verify if there are any outages related to Copilot analytics. You can check the Power Platform Community forums for updates3.
    If the problem persists, consider reaching out to Microsoft support for further assistance. 😊
     
     
    Kindly accept this as answered if the solution resolved the issue.
     
    Thanks,
     
     
    Robu1

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