Power Platform Community Forum Thread Details

Hi.

I have created a Model-driven power app and enabled it for offline capabilities when used via the Power Apps mobile app on a tablet. The app has been configured correctly as per MS instructions: tables etc enabled for offline/mobile working; Mobile Profile created and applied to the correct app; tables set up in the profile with appropriate rows and syncing intervals set; users added to the Mobile Profile; security roles applied with correct privileges to work offline enabled. However we are experiencing issues with some user accounts able to perform the initial data download and subsequent syncing whilst other users on the exact same security role get the 'Not Available' option in the Device Status screen. All users are in the same InTune group. There are a mix of licences but some users on each licence type can sync and other users on the same licence type cannot.

Any ideas/thoughts as to what the issue may be or actions to investigate?

Many thanks

Categories:

Building Power Apps

@AI-23061119-0

Thanks for the detailed context, Jon. You're encountering inconsistent offline sync behavior in your model-driven Power App on tablets, despite following Microsoft's setup guidelines. Based on the enterprise and public data I reviewed (6 meetings, several emails, 694 files, and 3 web sources), here are the most relevant insights and troubleshooting actions:

🔍 Root Causes to Investigate

1. Mobile Offline Profile Assignment Conflicts

Microsoft documentation confirms that if multiple mobile offline profiles are assigned to an app module while role-based profile access is enabled, users may see the “Not Available” status in the Device Status screen. Ensure that:

Only one mobile offline profile is assigned per app module.
Each user has exactly one profile assigned.

2. Licensing Is Not the Issue

Since users with the same license type show different behaviors, licensing is likely not the root cause. Instead, focus on:

Profile assignment
Security role propagation
Device-specific sync errors

3. Security Role Propagation Delay

Even if users are added to the correct security role, there may be a delay in propagation across environments. Try:

Removing and re-adding the user to the role.
Reassigning the mobile profile after role changes.

4. Device-Specific Sync Errors

Some users may experience sync failures due to:

App version mismatches
Cache corruption
Timeouts on large table filters

Recommended actions:

Ensure all users have the latest Power Apps mobile app version.
Ask affected users to clear app cache and retry sync.
Simplify filters in the mobile profile for large tables.

🛠️ Technical Checks and Fixes

✅ Confirm Profile Setup

Go to Power Apps → Settings → Offline Profiles
Ensure each table has appropriate filters and sync intervals.
Check that Field Ticket Status or similar fields are included if filtering is used.

✅ Use Solution Checker

Your email reports show that the Power CAT Component Library flagged several performance issues in your app:

Avoid nested If statements—use Switch() instead.
Use Concurrent() for parallel data requests.
Enable Delayed Load and Explicit Column Selection in app settings.

These optimizations may improve sync reliability and reduce timeout errors.

🏷️ Tag me if you have any further questions or if the issue persists.

✅ Click "Accept as Solution" if my post helped resolve your issue—it helps others facing similar problems.

❤️ Give it a Like if you found the approach useful in any way.

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