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Problem when I use a greeting intention that is in the goodbye intention

Posted on by 8

My problem is when I use the Spanish "Good day" this greeting intention is found in the goodbye intentions and the bot says goodbye instead of greeting me. How can I solve it?

  • GermanE Profile Picture
    GermanE 8 on at
    Re: Problem when I use a greeting intention that is in the goodbye intention

    Thanks for your time.

  • Verified answer
    Expiscornovus Profile Picture
    Expiscornovus 1,700 on at
    Re: Problem when I use a greeting intention that is in the goodbye intention

    Hi @GermanE,

     

    Those are system topics. And as far as I am aware trigger phrases can't be edited in those ones.

     

    systemtopic_triggerphrase.png

  • GermanE Profile Picture
    GermanE 8 on at
    Re: Problem when I use a greeting intention that is in the goodbye intention

    The problem is "Buen Dia" with "Buenos Dias" is OK.

     

    Example: "Buenos Dias" -- OK

    GermanE_0-1625661585448.png

     

    Used "Buen Dia" -- NOK 

     

    GermanE_1-1625662001005.png

     

     

    GermanE_3-1625662064523.png

     

    GermanE_2-1625662040399.png

     

    Is possible modify Theme "Good Bye" or  "Adios"?

     

    Thanks

  • Expiscornovus Profile Picture
    Expiscornovus 1,700 on at
    Re: Problem when I use a greeting intention that is in the goodbye intention

    Hi @GermanE,

     

    I am unable to reproduce it. In my environment my Spanish (ES) bot responsed with ¿Qué tal? topic instead. 

     

    buenosdias.png

     

    Can you check if "Buenos Dias" is by any chance listed as one of the trigger phrases in the Adiós topic?

  • GermanE Profile Picture
    GermanE 8 on at
    Re: Problem when I use a greeting intention that is in the goodbye intention

    Hi,

    My bot was create in spanish.

    Yes when i used "Buenos Dias" the bot say "Good Bye".

    Is there any way to fix it?

     

    Thanks by your answer.

    Regards.

  • Expiscornovus Profile Picture
    Expiscornovus 1,700 on at
    Re: Problem when I use a greeting intention that is in the goodbye intention

    Hi @GermanE,


    Just to double check. What language did you use when you created your bot?

    Language support - Power Virtual Agents | Microsoft Docs

     

    And I assuming you used "Buenos días" or did you use some other phrase when testing?

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