Is it possible to set priorities of key words?

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Posted on by MateuszWojcik

Hello,

I wonder if there is a way to set priority for key words in the topic?

I did not foudn any dirrect answer for it and I do not see such option in Teams.

Please let me know if you have confirmed information about it.

Thank you in advanced

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Topic creation & management

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adilei on at

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What is it that you are trying to accomplish? Why change the priorities of keywords/trigger phrases?

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MateuszWojcik 42 on at

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Hi,

I am new to this tool. This is my first chatbot and do not know all possibilities.
My client want to set priorities for specific key word. I think this is not needed and chatbot will handle this without setting up priorities. But I would like to check if there is such posibility and if this optimal for chatbot or not.

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adilei on at

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My advice to you is to try and understand the underlying concern for your client.

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MateuszWojcik 42 on at

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Thank you for your advice.
Based on your unclear answer I asume that prioritization is not possible. 🙂

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adilei on at

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Still not sure what prioritization means exactly, but regardless, there are ways in which you could impact the weight assigned to trigger phrases and keywords.

For example, a priority can be assigned to topic triggers so when there's a qualifying trigger for more than one topic, the topic with the highest priority will be fired first.

Using Topic Triggers - Microsoft Copilot Studio | Microsoft Learn

You can also improve the accuracy of intent classification, by creating an entity that will provide context for the engine with regards to specific keywords.

Sometimes keywords with a high frequency contribute towards misclassification. For example, the phrase "I need X" can appear in trigger phrases across many different topics, so it shouldn't be a reliable indicator for a specific intent. To reduce the weight of this phrase as an indicator for an intent, you can try creating a closed list entity with synonyms (need, want request).

I hope this helps.

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MateuszWojcik 42 on at

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Thank you for explanation and tips.
I will try those during develompent and check out the best approach.

Kidn regards

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MatsW1 4 on at

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Hi. Thanks for your tip. Generating a closed list seems like an interesting workaround. Where in the flow would you define the list? Anyway: I have a need for separating "I need X", "what is the cost of X", "How do I apply for X". It's the main object X that causes the problem. The Copilot triggers on either of the X-es randomly. How could a closed list with "I need", "I apply" etc help with that? I guess not?

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