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Is it possible to set priorities of key words?

Posted on by 34

Hello,

 

I wonder if there is a way to set priority for key words in the topic?

I did not foudn any dirrect answer for it and I do not see such option in Teams.

 

Please let me know if you have confirmed information about it.

 

Thank you in advanced

  • MatsW1 Profile Picture
    MatsW1 4 on at
    Re: Is it possible to set priorities of key words?

    Hi. Thanks for your tip. Generating a closed list seems like an interesting workaround. Where in the flow would you define the list? Anyway: I have a need for separating "I need X", "what is the cost of X", "How do I apply for X". It's the main object X that causes the problem. The Copilot triggers on either of the X-es randomly. How could a closed list with "I need", "I apply" etc help with that? I guess not? 

  • MateuszWojcik Profile Picture
    MateuszWojcik 34 on at
    Re: Is it possible to set priorities of key words?

    Thank you for explanation and tips.

    I will try those during develompent and check out the best approach.

     

    Kidn regards

  • Verified answer
    adilei Profile Picture
    adilei on at
    Re: Is it possible to set priorities of key words?

    Still not sure what prioritization means exactly, but regardless, there are ways in which you could impact the weight assigned to trigger phrases and keywords. 

     

    For example, a priority can be assigned to topic triggers so when there's a qualifying trigger for more than one topic, the topic with the highest priority will be fired first.

     

    Using Topic Triggers - Microsoft Copilot Studio | Microsoft Learn

     

    You can also improve the accuracy of intent classification, by creating an entity that will provide context for the engine with regards to specific keywords.

     

    Sometimes keywords with a high frequency contribute towards misclassification. For example, the phrase "I need X" can appear in trigger phrases across many different topics, so it shouldn't be a reliable indicator for a specific intent. To reduce the weight of this phrase as an indicator for an intent, you can try creating a closed list entity with synonyms (need, want request).  

     

    I hope this helps.

     

     

     

     

  • MateuszWojcik Profile Picture
    MateuszWojcik 34 on at
    Re: Is it possible to set priorities of key words?

    Thank you for your advice.

    Based on your unclear answer I asume that prioritization is not possible. 🙂

  • adilei Profile Picture
    adilei on at
    Re: Is it possible to set priorities of key words?

    My advice to you is to try and understand the underlying concern for your client.

  • MateuszWojcik Profile Picture
    MateuszWojcik 34 on at
    Re: Is it possible to set priorities of key words?

    Hi,

     

    I am new to this tool. This is my first chatbot and do not know all possibilities.

    My client want to set priorities for specific key word. I think this is not needed and chatbot will handle this without setting up priorities. But I would like to check if there is such posibility and if this optimal for chatbot or not.

     

     

  • adilei Profile Picture
    adilei on at
    Re: Is it possible to set priorities of key words?

    What is it that you are trying to accomplish? Why change the priorities of keywords/trigger phrases?

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