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Resolution rate

Posted on by 10

Hi ,

I created a chatbot with my own end message(no survey) . The resolution rate in analystics shows 0%. Do I have to use the embedde "Endof Conversation " message to get the rate . Is there way to get a resolution rate with my own message. 

 

  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Resolution rate

    Hi @sthankakrishna ,

     

    Unfortunately, not yet. All resolution rate is connected to the star rating.

    You can create your idea here: https://aka.ms/pva/community/ideas

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