Can't login the PowerApp portal

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Posted on by mzhang

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Hi,

I am able to login my Office 365 account on the web, but can't login the PowerApps portal, It worked yesterday. Is this a Microsoft cloud issue? Does anyone else have this problem this morning?

Thanks.

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Building Power Apps

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mzhang 110 on at

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I just found out that this problem appears to be related to multi-factor authentication (MFA) of Microsoft Office 365 account, I started to have problems after I enabled MFA on my account. Since I can successfully login the Office 365 web portal through MFA, what other steps do I need to do to get in the PowerApps portal? The message I got was that I could not be signed in.

Thanks.

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v-monli-msft on at

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Hi @mzhang,

Make sure that your office 365 admin has assigned a PowerApps license to you within the Office 365 admin portal or has been assigned an Office 365 and Dynamics 365 plans that includes access to the PowerApps service. See the PowerApps pricing page for the list of Office 365 and Dynamics 365 plans that include PowerApps capabilities.

Also, confirm that your admin didn't block users from signing up for PowerApps.

For your reference:

https://powerapps.microsoft.com/en-us/tutorials/signup-question-and-answer/

Regards,

Mona

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mzhang 110 on at

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Mona,

Thanks for your replay. I am afraid that the problem is somewhere else; there is a 100% correlation between enaabaling the MFA on my Office 365 account and failure of PowerApps Signing in on my Laptop (Windows 10 with Office 2016), and the disabling the MFA on my account would immediately relieve the problem. We did this test back and forth, and it is reproducible. Once the MFA is enabled on my account, my Office 365 on the web, the Outlook, the OneDrive, and the Skype for business all have been working as expected, I don't have problems on other Microsoft programs other than the PowerApps.

Best Regards,

Mark

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fdupont 2 on at

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I have the same problems! in the same circumstances!
The MFA is well on paper ... but too many problems in everyday life
A solution ?

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