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Transfer to Agent from Teams

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Posted on by 13

Hi All,

 

I have deployed my PVA in teams and trying to transfer the conversation to a live agent.I am getting the below error on teams while transferring the conversation to an agent.

Error message on teams:

An error has occurred. Error code: TransferConversationNotSupported Conversation Id: a:1xZeBMo1pLv0b73W3KR5JRRNvl7lrAZbN_gkOEiCQFXoSQ3hoRkKxUVBrAgH1icyR9eso4WGijNwKgNBv9Wenl9q-dMkQ5jSbCT7y99ZWF-ziLMojQ2j9LvY91GxBmFSB Time (UTC): 2024-04-16T15:33:32.027Z.

 

anooptvarughese_0-1713283248214.png

This same PVA bot is integrated with a Power pages and is working fine and transferring data to the workstream configured on the Omnichannel customer service. I would greatly appreciate any guidance offered..

 

 

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  • Umianta Profile Picture
    Umianta 290 on at
    Re: Transfer to Agent from Teams

    Check out the discussion on the thread linked below, which addresses a similar issue   https://powerusers.microsoft.com/t5/General/Power-Virtual-agent-Error-code-TransferConversationNotSupported/td-p/2438797 

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