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Power Platform Community / Forums / Power Apps / How can we Refresh SLA...
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How can we Refresh SLA Timer in Dynamic CRM

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Posted on by demo0991

Hello everyone,

I have Requirement to refresh SLA timer

 

demo0991_1-1657542907728.png

I want to refresh Timer of AHT KPI, when case owner change then I need to refresh SLA AHT KPI Timer 

please anyone help me with this this task in high priority.

 

 

 

Categories:
Microsoft Dataverse with Power Apps
I have the same question (0)
  • Ram Prakash Duraisamy Profile Picture
    Ram Prakash Duraisamy 5,580 Super User 2025 Season 2 on at

    Hi @demo0991 

     

    Am afraid that is not possible, because SLA will trigger based on the status. Based on your requirement you can change the status based on Owner change to make the SLA refresh.

     

    Let's wait for others comments too

     

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