
Hello,
We are building the in-app notification process by following the below documentation:
I wanted to know if it is possible to know if the user has read the notification. Therefore, is there any flag that indicates if the user opened or read the notification in the notification table? If so, can you provide the field name as we are planning to build reminder workflow if he missed a notification and under status unread.
Any help is greatly appreciated.
Best regards,
Julien
This link shows all the attributes related to the notification/app notification table
There seems to be no attribute to indicate if the message has been read or not.
I am thinking if in your notification you're using a record link so you can check when the record opens if the URL is referencing the notification by any means so you can try to capture that using JavaScript.. This is just thoughts!