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Power Platform Community / Forums / Copilot Studio / Chatbot is not working
Copilot Studio
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Chatbot is not working

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Posted on by LR-14111729-0
I have created a chatbot through copilot studio, when I try it, I don't have answers back, the asset is connected to SPO site that contains all the information that chatbot needs to generate an answer.
the message that I receive is: "No information was found that could help answer this".
 
What I can to do or what I can to try?
 
Thanks. 
Categories:
Bot analytics
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  • Suggested answer
    SaiRT14 Profile Picture
    SaiRT14 1,990 Super User 2025 Season 2 on at
    Chatbot is not working
    I had similar issue:

    • Verify Data Source Connection: Ensure the SharePoint Online (SPO) site is correctly connected and accessible.

    • Check Permissions: Confirm that the chatbot has permission to access the SPO site content.

    • Review Data Indexing: Make sure the necessary information on the SPO site is indexed and formatted for retrieval.

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