Power Platform Community Forum Thread Details

Wondering if anyone has experienced this or has a solution/work around that they can suggest.

We have built an PowerApp that is meant to be used offline to conduct inspections in areas of poor cellular coverage. Inspectors identify items, make comments and take picture of items that don't meet standards. The data is saved locally (SaveData) at the end of each inspection. When the user has good connectivity again they reopen the app - which Reloads the locally saved data into the app and then the App uploads it to SharePoint. Inspectors are using a number of different devices (Apple & Samsung Cell Phones and Microsoft Surface tablets). The issue only occurs with the surface tablets running the PowerApps desktop application.

We have had a number of instances where the locally saved data disappears. We have been able to replicate the problem - It seems to be that when there is a new 'PowerApps Release' issued by Microsoft. If there is a new release between the time the app was opened to conduct the inspections and the App is reopened (while connected) either to conduct another inspection or upload previously collected inspection data the local files get deleted/replaced. The active numbered folder that the App uses to save the local data (15 in the screenshot below) changes and the old one disappears - taking our data with it. It's not available in the recycle bin.

I haven't been able to determine if the failure also requires a new version of our App to be published in addition to the new 'PowerApps Release' - but publishing a new version of our App without a new release doesn't cause an issue.