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Global synonyms?

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Posted on by MSPPQ

Can certain terms be configured as synonyms so that Copilot can better understand the questions? For example, "business" and "company" are interchangeable terms among our clients.

I know that we can add multiple phrases in topics; however, this can span across multiple topics, and I would like to avoid that.

For example:
- How to find a company = how to find a business
- How to add employees to a company = how to add employees to a business
- How to get a list of companies = how to get a list of businesses.

Any advice on how I can address this?

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Topic creation & management

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CU22081450-0 Most Valuable Professional on at

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Hi @MSPPQ ,

This is a great idea, thanks for flagging that.

No, there is no way to achieve this yet. I raised your idea on the community and you could vote if you want: Manage global synonyms · Community (powervirtualagents.com)

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MSPPQ 44 on at

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Are there any workarounds or Ideas for this until global synonyms are available? For e.g. can I add a document as knowledge with a list of synonyms

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CU22081450-0 Most Valuable Professional on at

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Hi @MSPPQ ,

Not yet, the only option available is to include both words in the trigger phrases.

e.g. How to find a company/business

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nicox 169 on at

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Hi @MSPPQ, have you found a solution for this? I also need this right now, thank you for bringing this up.

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