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Global synonyms?

Posted on by 14

Can certain terms be configured as synonyms so that Copilot can better understand the questions? For example, "business" and "company" are interchangeable terms among our clients.

 

I know that we can add multiple phrases in topics; however, this can span across multiple topics, and I would like to avoid that.

For example:
- How to find a company = how to find a business
- How to add employees to a company = how to add employees to a business
- How to get a list of companies = how to get a list of businesses.

 

Any advice on how I can address this?

  • renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Global synonyms?

    Hi @MSPPQ ,

     

    Not yet, the only option available is to include both words in the trigger phrases.

    e.g. How to find a company/business

  • MSPPQ Profile Picture
    MSPPQ 14 on at
    Re: Global synonyms?

    Are there any workarounds or Ideas for this until global synonyms are available? For e.g. can I add a document as knowledge with a list of synonyms

  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Global synonyms?

    Hi @MSPPQ ,

     

    This is a great idea, thanks for flagging that.

     

    No, there is no way to achieve this yet. I raised your idea on the community and you could vote if you want: Manage global synonyms · Community (powervirtualagents.com)

     

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