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AI Builder No SharePoint Connection: Unknown error

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Posted on by 139

Hi all,

 

I´m currently have a error where I don´t know how to resolve the problem. I only get the error message:
It is not possible to establish a SharePoint connection:Unknown error

 

How can I get more information about the error and how can I resolve it?

 

BR

Belasor

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  • Re: AI Builder No SharePoint Connection: Unknown error

    Hi @CedrickB 

    I am facing the same issue. 

    I have tried all the things mentioned in this thread. But still facing the same error.

     

    ModelId: f59dc8a9-5a8b-45be-b2c3-320a8fd7e951

     

    DalbirS_0-1662459878486.png

     

    Thank You.

     

  • CedrickB Profile Picture
    CedrickB on at
    Re: AI Builder No SharePoint Connection: Unknown error

    Sorry for the late answer. 

    We see an authentication issue.

    There are 2 possible causes:

    1. Check that the SharePoint connection visible in the menu Dataverse\Connections is properly working

    2. Check if that are no other SharePoint connections declared for this environment and remove the others to make sure there is only one.

    Please let us know if this solving your issue.

  • Rishabh12 Profile Picture
    Rishabh12 3 on at
    Re: AI Builder No SharePoint Connection: Unknown error

    Hi CedrickB, 

    Can you please check it for me?

    Model id - dfc30b32-e327-4b1b-b7b5-2cbc8db8923f

    Rishabh12_0-1655271873718.png

     

  • CedrickB Profile Picture
    CedrickB on at
    Re: AI Builder No SharePoint Connection: Unknown error

    Can you provide your environment and model id please?

    Thank you

  • dobgrau Profile Picture
    dobgrau 2 on at
    Re: AI Builder No SharePoint Connection: Unknown error

    Same issue here and I tried all the things mentioned here except of creating a new Environment.

     

    I just got a dataverse creation error when adding the model to AI builder. A few weeks ago I did the same thing in another Tenant and had no problems at all.

     

    I also tried to delete the solution AI Builder for SharePoint Form Processing and the system recreated the solution as soon as I tried to add the AI Builder model again. But this also did not fix my issue.

  • CedrickB Profile Picture
    CedrickB on at
    Re: AI Builder No SharePoint Connection: Unknown error

    Unfortunately, this error was showing up in our internal telemetry.

    We will be looking to surface it more clearly to the user.

    Generally, avoid space in the field names.

  • Re: AI Builder No SharePoint Connection: Unknown error

    I couldn't find the duplicate field in the model or the list, but deleting the "Delivery date" field from the model resolved the publishing issue. Thank you so much for your help.

     

    Where did you see the error details? Is that something we can see if "Unknown error" occurs again?

  • CedrickB Profile Picture
    CedrickB on at
    Re: AI Builder No SharePoint Connection: Unknown error

    We have noticed this error which is bloking the publication.

    A duplicate field name "Delivery_x0020_date"

    Can you try to remove spaces from fields' name ?

  • Re: AI Builder No SharePoint Connection: Unknown error

    https://make.powerapps.com/environment/Default-35b10853-c83f-419e-aec8-f380a6de94c2/aibuilder/models/a3edb4c1-ee38-4959-8f19-4471e1b1fc56

     

     I am noticing this issue since 9 AM CET on 23rd March.

  • CedrickB Profile Picture
    CedrickB on at
    Re: AI Builder No SharePoint Connection: Unknown error

    Can provide me with the model identifier https://make.powerapps.com/environment/%ENVID%/aibuilder/models/%MODELID% and time when the problem occured so we could investigate please?

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