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"Error retrieving CRM encryption key" in plugin code - started 9/14/2020

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Posted on by John Zheng

We started to see "Error retrieving CRM encryption key" in our plugin code on 9/14/2020 on multiple trial instances of PowerApps UCI. I created a supporting ticket and Microsoft is not responding well on this. We use CRM key to do some encryption and this basically bring the whole system down.

Anyone has similar issues?

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Power Apps Pro Dev & ISV

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Ben Thompson 1,400 on at

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From memory Data encryption keys were removed when the online Version 9 of Dynamics was released (I remember a very painful discussion with a large MS customer the week it was announced that we had to practice first).

They have since been reintroduced but are only available for customers and environments with other a 1000 licensed users see https://docs.microsoft.com/en-us/power-platform/admin/manage-encryption-key

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John Zheng 47 on at

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Thanks for pointing out this article. I will take a close look and update what I find out. The strange thing is that it has been working fine for quite a long time for multiple instances since January.

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John Zheng 47 on at

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I opened a supporting ticket after we ran into this issue since 9/14 and many emails exchange have happened the issue has been escalated.

Starting yesterday, we found out the key retrieval is successful now and there are waves of update from 9/30 to 10/5. It seems the issues has been addressed by Microsoft although we haven't receive confirm from Microsoft support yet.

This is still a concern if we move to production. We depends on the CRM key to be functional and this close 3 weeks down time is unbearable.

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John Zheng 47 on at

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Got response from Microsoft support today that updates has applied in 10/7 and we confirmed it fixed the CRM encryption key retrieval issue.

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