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Connector stopped working

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Posted on by 32
Hello,
 
After a couple months of constant uptime our PostgreSQL connector stopped working for us a few hours ago and is not letting users access our app.
 
Credentials are still working locally - no DB user changes were made, and our network path is still up.
 
I am getting the error below, or similar, in the Power Apps studio and when I try to edit the connection. Even though the status still says "Connected"
 
Credentials are missing or not valid.
inner exception: The credentials provided for the PostgreSQL source are invalid.
 
Users are getting a pop up saying they need to '...fix any connections, and confirm permission to access data".
 
 
How do I move forward?
 
 
EDIT: We also saw this following error the day earlier but it seemed we could continue without taking action, I've removed what seems to be our connection UUID:

ERROR:  Error when trying to retrieve data from the network: Error from token exchange: The connection (canada-001/postgresql/<UUID?>) is not found. Please create new connection and change your application to use the new connection.
  • Suggested answer
    Ravindra Jadhav Profile Picture
    Ravindra Jadhav 240 on at
    Connector stopped working
    Hii Hope you are doing Great,
     
      This Type Of Error Occurred sometime because of network, you can check your network next time....
    and also 2nd way you can re-sign in do the authentication that you done here....
     
    great
     
    Please Closed the Question, Mark it Solved 
     
    If my answer helped resolve your issue, please consider marking it as solved to assist others facing the same problem. Additionally, giving it a like would be greatly appreciated and motivates us to keep helping
     
    Thank You
    Ravindra Jadhav
     
  • Verified answer
    dev-derps Profile Picture
    dev-derps 32 on at
    Connector stopped working
    I was able to move forward by changing the connector account password.

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