The Display name of the Bot in Teams is a bot ID

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Posted on by WilliamChanBHK

Hi all, I have already changed the bot name, but this "ID" can not display as the bot name in Teams.

does any one know how to change this display name ? Thank you

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Building Copilot Studio chatbots in Microsoft Teams

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t-tajia Microsoft Employee on at

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If you login the web teams, the display name show well, please try to remove data from the following folders (on Windows PC, maybe, you need to turn off the Teams):
Application Cache – %appdata%\Microsoft\Teams\Application Cache
Blob_Storage – %appdata%\Microsoft\Teams\Blob_Storage (If there)
Cache – %appdata%\Microsoft\Teams\Cache
databases – %appdata%\Microsoft\Teams\databases
IndexedDb – %appdata%\Microsoft\Teams\IndexedDB [Note: This data is completely cleared on logoff]
GPUCache – %appdata%\Microsoft\Teams\GPUCache
LocalStorage – %appdata%\Microsoft\Teams\LocalStorage
Tmp – %appdata%\Microsoft\Teams\tmp

Maybe some of the folders don't exist, that's fine.

Refer to Xin Yan (Dynamics CCO HC China)

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Wesso 51 on at

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I had the same issue and I read somewhere this occurs when you share/add the bot to a Team, before publishing it. You have to publish the bot before you share it or add it to a Team. I've made sure I do this everytime I create a new bot now.

The 'quick' and dirty work around is to delete the bot and recreate one which is what we did.

You could try exporting the bot in Power Automate > Select the correct environment (top right) > Solutions > Common Data Services > Select your bot > Export.
Then delete it, and try importing it again. I haven't tried this method, but I did think about doing this. What stopped me from doing this is that, the import takes some time for the UI to update and I couldn't wait a day just to see if it imported properly so I just created a new bot and manually re-created the topics.

I am also using PA with Teams. If you have the full licence I think there are a few things you can do to fix this without having to delete the bot but that was not an option for me.

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WilliamChanBHK 10 on at

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I checked in web teams and the display name show not well

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WilliamChanBHK 10 on at

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ok, let me try to follow your guide and see if it is work. Thanks

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WilliamChanBHK 10 on at

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Just tried to create a new bot and publish the bot. Then I added the bot to team is no lucky.

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Wesso 51 on at

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Hi @WilliamChanBHK ah that's unfortunate. Did you make sure to wait a bit before adding the bot to the team?
I know PVA in Teams can be a bit slow, so I always create the bot > add a topic > publish > wait about 10 min > Add to teams/share.

If waiting still doesn't solve your problem, then unfortunately I am unable to help.

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WilliamChanBHK 10 on at

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Hi Wesso, Sorry for my late response.
I would like to let you know that your solution is success !! it need to wait for while as same as your action. My action is too fast.

Thank you very much!

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Community Power Pla... on at

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Doing this also did not work for me

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TAKK_TP 3 on at

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This solved the issue on desktop. Thanks!

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