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Can we have routing link for any text/options in Power virtual agent?

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Posted on by Sai_0721

Hi,

As I am new to PVA and trying to make a chat bot. In my chat bot there will be few multiple choice options or any text. when user clicks on that option/text, the user should navigate to that link. I mean to say that for example: I have text like Facebook, when user link on Facebook, the user should navigate to Facebook URL. And even if I have multiple options like for example: Facebook,twitter,Instagram.... as options. Then user click on that option, the user should navigate to that URL page. So this can be in PVA or not. Please anyone help me to solve this issue.

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Community Power Pla... on at

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Re: Can we have routing link for any text/options in Power virtual agent?

I would also like to know if this is possible.
ran-ten21 Microsoft Employee on at

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Re: Can we have routing link for any text/options in Power virtual agent?

I just made a logic app and then put a teams connector in there to send the link - just have to figure out how to get the user's email address from the bot.
milesderksen 2 on at

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Re: Can we have routing link for any text/options in Power virtual agent?

Yes I would like to have external links please
CU22081450-0 Most Valuable Professional on at

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Re: Can we have routing link for any text/options in Power virtual agent?

Hi @Sai_0721 ,

Not yet, all Urls inside the Power Virtual Agents is the external Url and is not possible to redirect the user, just to show the link and the user click on the link.

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Renato Romão
https://www.linkedin.com/in/renatoromao/
Sai_0721 16 on at

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Re: Can we have routing link for any text/options in Power virtual agent?

Can we navigate to internal URL, I mean to say in my project one web page URL link to other web page URL link.
CU22081450-0 Most Valuable Professional on at

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Re: Can we have routing link for any text/options in Power virtual agent?

Hi @Sai_0721 ,

You can show to the user the links, but you cannot navigate to external Url automatically yet.

But I created the idea here, please, vote and make this answer like a solution: https://powerusers.microsoft.com/t5/Power-Apps-Ideas/Redirect-the-user-to-an-external-Url-Power-Virtual-Agents/idi-p/512003

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If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.
Thanks!
Renato Romão
https://www.linkedin.com/in/renatoromao/