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Error when user denies the confirmation message of an action

Posted on 22 Nov 2024 17:16:29 by

Hi everyone,

I'm encountering an issue that affects all actions and Copilots I create, and I’m trying to understand why it happens.

When the bot triggers an action—whether it's a predefined action or a Power Automate flow—and the option "Ask the user before running this action" is enabled, the following happens:

  1. If the bot prompts the user with a confirmation message (e.g., "Should I check the weather for $LOCATION?" or "Should I send the email with $SUBJECT and $BODY?") and the user confirms, the action executes without any issues.
  2. If the user wants to make changes, the Copilot accepts the updates, provides an updated confirmation message, and proceeds correctly after confirmation.
  3. However, if the user responds with "No" (e.g., "Don't check the weather" or "Don't send the email"), I consistently receive a generic error message:
    "Sorry, something went wrong. Error code: SystemError."

This issue occurs across all actions and action types I've tried and persists across all Copilots or Agents I’ve created.

I have attached two screenshots for reference: one showing a successful run of an action and another showing the error message after the user does not confirm the action.

My main question is:

  • Why does this error occur when the user denies the action?
  • Do I need to define a specific message or response for when the user denies an action?
  • I haven’t been able to find any configuration option for handling a "No" response.

Has anyone else faced this problem or knows what might be causing it? Any insights would be appreciated.

Thanks in advance!
Luka

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