Have web license, but still see messages for "Extend Trial"

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Posted on by TimAfflerbach

I was a Trial user. I received a "for Web" license over a month ago (below). I am still seeing Trial notices in the app (below). Any ideas why? Thank you!

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Licensing

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TimAfflerbach 18 on at

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Re: Have web license, but still see messages for "Extend Trial"

Henry, Sorry for the delay. Yes, as far as I can see, this is the only place I see the message.
Thank you for your continuous support!
HenryJammes on at

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Re: Have web license, but still see messages for "Extend Trial"

No, it shouldn't be.
Can you confirm that you only see that message on the Settings > Security > Web channel security screen?
Starting to wonder if it's a bug.
TimAfflerbach 18 on at

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Re: Have web license, but still see messages for "Extend Trial"

The license was a direct assignment. Is that a problem?
TimAfflerbach 18 on at

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Re: Have web license, but still see messages for "Extend Trial"

I will inquire. It will take some time, Admin is in Europe. Thank you Henry!
HenryJammes on at

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Re: Have web license, but still see messages for "Extend Trial"

Hi again @TimAfflerbach,

That's odd.
Can you very if the tenant admin that the Power Virtual Agents User License was added to your user either directly or through an Azure Active Directory group?