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Have web license, but still see messages for "Extend Trial"

Posted on by 16

I was a Trial user.  I received a "for Web" license over a month ago (below).  I am still seeing Trial notices in the app (below).  Any ideas why?  Thank you!

 

TimAfflerbach_0-1683210566722.png

TimAfflerbach_1-1683210913139.png

TimAfflerbach_3-1683210941250.png

 

 

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  • TimAfflerbach Profile Picture
    TimAfflerbach 16 on at
    Re: Have web license, but still see messages for "Extend Trial"

    Henry, Sorry for the delay.  Yes, as far as I can see, this is the only place I see the message.

    TimAfflerbach_0-1683826388660.png

    Thank you for your continuous support!

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Have web license, but still see messages for "Extend Trial"

    No, it shouldn't be. 
    Can you confirm that you only see that message on the Settings > Security > Web channel security screen?

    Starting to wonder if it's a bug.

  • TimAfflerbach Profile Picture
    TimAfflerbach 16 on at
    Re: Have web license, but still see messages for "Extend Trial"

    The license was a direct assignment.  Is that a problem?

  • TimAfflerbach Profile Picture
    TimAfflerbach 16 on at
    Re: Have web license, but still see messages for "Extend Trial"

    I will inquire.  It will take some time, Admin is in Europe. Thank you Henry!

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Have web license, but still see messages for "Extend Trial"

    Hi again @TimAfflerbach,

     

    That's odd.

    Can you very if the tenant admin that the Power Virtual Agents User License was added to your user either directly or through an Azure Active Directory group?

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