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how to Update Knowledge base from teams channel while using Power Virtual Agents

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Posted on 21 Sep 2022 15:50:38 by Syamala Microsoft Employee

how to Update Knowledge base from teamschannel while using Power Virtual Agents

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jaitejrapeti Microsoft Employee on 22 Sep 2022 at 08:17:06

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Re: how to Update Knowledge base from teams channel while using Power Virtual Agents

Hi @renatoromao ,
We need a functionality which offers flexibility to update QnA Knowledge Base from Teams channel not from the deployed bot in teams.
Do we have any guidelines for this requirement?
CU22081450-0 Most Valuable Professional on 21 Sep 2022 at 16:02:24

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Re: how to Update Knowledge base from teams channel while using Power Virtual Agents

Hi ,

Ah Ok, great.

You can make your bot available in your Teams channel using the documentation below:

Publish your chatbot with the Power Virtual Agents app in Microsoft Teams - Power Virtual Agents | Microsoft Learn

Microsoft Teams supports adding bots to teams. Once added, team members can @mention the bot in any team channels and all teammates will see the response from the bot. This feature is useful for scenarios where:

Your bot supports collaboration, for example sharing the latest sales report insight with the rest of the Sales team.

You want to allow every team member to engage with the bot in a team channel or via private chat without needing to manually install the bot themselves.

@Syamala
Syamala Microsoft Employee on 21 Sep 2022 at 15:56:19

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Re: how to Update Knowledge base from teams channel while using Power Virtual Agents

Our knowledge base is Language Studio QnA

yes that is possible from Power Automate flow
But could you please help me whether it can be possible from MSteams
CU22081450-0 Most Valuable Professional on 21 Sep 2022 at 15:52:33

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Re: how to Update Knowledge base from teams channel while using Power Virtual Agents

Hi @Syamala ,

What is your Knowledge base? Documents? SharePoint list?

Depending on what is your KB you can use Power Automate flows to do it.

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