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How do I reset a Global Bot Variable

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Posted on by eilishourigan

I am building a Help Desk bot. I have a global bot variable called Category for when a user is logging a help desk ticket.

How do I reset this variable?

If the user selects a category and logs a ticket it works fine. But if they come back and log a second ticket it uses the value from the previous session. Is there a way to clear the session and clear the value from the Global Variable?

Thanks,

Éilis

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Building Copilot Studio chatbots in Microsoft Teams

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CU22081450-0 Most Valuable Professional on at

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Hi @eilishourigan ,

You can select the "..." at the side of your question, click on the Skip question settings, change to the "Ask a question" option.

Now, every time that the user sends a message, the chatbot will ask this question.

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eilishourigan 95 on at

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Thanks for your response @renatoromao

Unfortunately this won't fix my problem.

My user if they click 'Hello' get given all Help Desk Options - I have an Issue, I want to Log Feedback etc.

If they select I have an issue I ask for the Category - my global bot variable is set and they are directed to the topic related to that Category. The bot asks questions and tries to fix the issue but if it can't it logs a ticket using the Category.

However, my user can also type Log Ticket and get straight to logging a ticket - if the Bot Variable 'Category' is empty then they get asked for the category. However if they have had a previous session it is using the Category value from the previous session.

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eilishourigan 95 on at

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Apologies @renatoromao I actually said I'd give the solution a try and it worked. I will leave my previous reply up there just in case it helps someone else.

So to summarise I went to the original question and set it to 'Always ask the question' as recommended by @re
and it fixed the problem.

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CU22081450-0 Most Valuable Professional on at

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Great, @eilishourigan !!! 🙂

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ThePowerBro 8 on at

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facing similar issue. I don't find any skip question setting. Any help?

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