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Answered

PVA on Teams Bot Name is not Updating after Republishing

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Posted on by AndyYWS 117

Hi all,

 

Im having trouble getting my bot on PVA on teams to update its name

 

E.g., the bot was created as AMEA SE Bot, but later rename to AMEA Sales Bot

In the PVA on team apps, the new name is saved and reflected, however in the engagement as a user, the name does not change. 

 

any idea how can i get it to update?

 

In PVA on teams setting:

AndyYWS_0-1698141020583.png

 

In regular chat:

AndyYWS_1-1698141064478.png

 

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  • Verified answer
    remidyon Profile Picture
    remidyon on at

    For the name (or any other internal bot description) to update you need to republish your bot, then go the channel menu, click on Teams, click on "availability options", get the link to the bot using the "copy link" button and paste it in your browser: it will refresh the bot in Teams:

     

    remidyon_0-1700581036637.png

     

    Here I changed the name of my bot to SailMate2 and added "blabla" in the description, once I pasted the link in my browser it triggered an update bot popup (and increased the version number as well)

    remidyon_1-1700581105688.png

    Once the bot is deployed, don't forget to tell the bot to "start over" so that it loads the new name in the chat window as well (it is automatically done after 30 min of inactivity otherwise).

     

    And now my bot's name has been updated everywhere in Teams

    remidyon_3-1700581797202.png

     

     

     

  • AndyYWS Profile Picture
    AndyYWS 117 on at

    Hi @remidyon , thanks for the solutions, it works perfectly to update the name in my teams

     

    can i check if the change has been reflected to everyone in the organisation? or its just me?

  • Verified answer
    remidyon Profile Picture
    remidyon on at

    @AndyYWS changes will be for everyone in the company (it triggers an update of the bot in the back end of Teams). 

  • AndyYWS Profile Picture
    AndyYWS 117 on at

    thanks @remidyon , perfect explanation and solution, thanks again!

     

    (and marked both as solution)

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