Notifications
Announcements
When something is written that the bot cannot find, the following message appears:
"Cannot find a related topic. Rephrase and try again."
Can I change this message?
Hi @paulomaria ,
Take a look at System fallback: Use a system fallback topic in Microsoft Teams - Power Virtual Agents | Microsoft Docs
During a conversation, a Power Virtual Agents bot triggers the appropriate topic based on the user's input. If the bot can't determine the user's intent, it prompts the user again. After two prompts, the bot escalates to a live agent through the system Escalate topic.
In some scenarios, you might want to customize how the bot behaves when user input doesn't trigger any topic. For example, you can build a catchall topic to capture unrecognized user intent, or use a topic to call back-end systems or route to existing services.
Let me know if you have any question.
Thanks @renatoromao. I follow your advice and at this moment, solved my problem. Thanks
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
In our never-ending quest to improve we are simplifying the forum hierarchy…
Congratulations to our 2025 community superstars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Valantis 436
chiaraalina 145 Super User 2026 Season 1
Michael E. Gernaey 98 Moderator
