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Changing a default Topic's Text

Posted on by 4

When something is written that the bot cannot find, the following message appears:

 

"Cannot find a related topic. Rephrase and try again."

 

Can I change this message?

  • paulomaria Profile Picture
    paulomaria 4 on at
    Re: Changing a default Topic's Text

    Thanks @renatoromao. I follow your advice and at this moment, solved my problem. Thanks

  • Verified answer
    renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: Changing a default Topic's Text

    Hi @paulomaria ,

     

    Take a look at System fallback: Use a system fallback topic in Microsoft Teams - Power Virtual Agents | Microsoft Docs

     

    During a conversation, a Power Virtual Agents bot triggers the appropriate topic based on the user's input. If the bot can't determine the user's intent, it prompts the user again. After two prompts, the bot escalates to a live agent through the system Escalate topic.

    In some scenarios, you might want to customize how the bot behaves when user input doesn't trigger any topic. For example, you can build a catchall topic to capture unrecognized user intent, or use a topic to call back-end systems or route to existing services.

     

    Let me know if you have any question.

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