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Dynamics Customer Service Live Chat widget - SSO Issue

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Posted on 15 Nov 2024 07:07:54 by Sohom Rik

49

I'm working on implementing SSO within the Dynamics Live Chat widget.

Here's my code snippet

const signInIds = [];
window.Microsoft.Omnichannel.LiveChatWidget.SDK.setBotAuthTokenProvider(async (botTokenUrl, callback) => {
const urlSearchParams = new URLSearchParams(botTokenUrl);
const signInId = urlSearchParams.get("state");

if (signInIds.includes(signInId)) { // Ignore authenticated sign-in cards
callback({show: false}); // Hide card
return;
}

signInIds.push(signInId);

const authUrl = ""; // Customer's Authentication API
const authResponse = await fetch(authUrl, method: "POST"});
const {token} = authResponse; // Customer's Auth Token

const data = {
token: "token"
};

const payload = {
method: "POST",
headers: {
"Content-Type": "application/json"
},
body: JSON.stringify(data)
};

try {
const botAuthResponse = await fetch(botTokenUrl, payload); // Posts Auth Token to Bot directly

// Sign in through Bot is successful
if (botAuthResponse.status === 200) {
signInIds.push(signInId); // Track authenticated sign-in card
callback({show: false}); // Hide card
}

if (botAuthResponse.status === 404 || botAuthResponse.status == 202) {
callback({show: false}); // Hide card
return;
} else {
// Other condition handling
}

return;
} catch (error) {

}

callback({show: true}); // Show sign-in card by default
});

However, I'm having trouble hiding the default login card that appears from Copilot. Do you have any workarounds for this?

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Artur Stepniak 1,521 Super User 2025 Season 1 on 03 Dec 2024 at 11:42:09

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Dynamics Customer Service Live Chat widget - SSO Issue

Hello,

maybe the Sign In topic is the issue here?

Have you tried to disable it?

In case of any other questions, let me know. If the answer helped you, mark it, so that others can benefit from it.

Best regards,

Artur Stepniak
Sohom Rik 49 on 03 Dec 2024 at 11:34:20

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Dynamics Customer Service Live Chat widget - SSO Issue

Hi Artur Stepniak,

The authentication has been set up correctly as per the documentation, and silent authentication is functioning as expected. However, there's an issue where the Login card appears immediately, without waiting for the bot authentication process to complete. Interestingly, after the initial occurrence, it works as intended from the second attempt onward.

Let me know if you need more details!
Suggested answer

Artur Stepniak 1,521 Super User 2025 Season 1 on 03 Dec 2024 at 11:20:08

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Dynamics Customer Service Live Chat widget - SSO Issue

Hello,

what's the configuration of the Copilot? Is it set to manually authenticate? If yes, is the configuration properly maintained as per docs?

https://learn.microsoft.com/en-us/microsoft-copilot-studio/configure-sso?tabs=webApp

In case of any other questions, let me know. If the answer helped you, mark it, so that others can benefit from it.

Best regards,

Artur Stepniak

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