It's long overdue that Microsoft should allow Office 365 users that have a PVA on their website, hand-off to an user agent in Teams.
Hi @fernandosilva ,
Thanks for your feedback!
Our community is growing and we will have a powerful bot using PVA bots.
Also, I will keep you posted related to my idea here: Transfer to Agent in Teams - Power Platform Community (microsoft.com)
cc: @heaher_italent