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start different conversation topics depending on what page the bot is triggered from

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Posted on by LB123

Hi,

I am migrating our business from intercom to power virtual agents / copilot studio.

our current set up with intercom has a bunch of different conversation topics (called bots in intercom) triggering based on what page the user is on. so for the home page we have a generic greeting conversation, and for a product page we might have a specific product conversation. if we capture details for a callback on a product page it goes deeper into the sales funnel, to that specific product team.

I am not sure how to get different conversation topics triggering in copilot studio. I am playing around with javascript custom events feeding back into copilot without success, is there a better way to do this? its a standard function in most of the other chatbot platforms I have looked at.

I have already tweaked copilot to proactively launch into a conversation after a brief pause when a user lands on a page, as our current implementation of intercom does. the bots primary function right now is a sales/marketing tool with help and support as a secondary concern. I now need it to launch different conversations based on the webpage its on.

thanks!

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adilei Microsoft Employee on at

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Just to clarify, moving between pages will reset the conversation?

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LB123 on at

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As I am replacing an existing fairly refined set of bot conversations I am looking to replicate how things are currently set up -

1. user lands on the home page, receives the home page greeting. the user ignores the greeting and browses to a product page. when the user lands on the product page, the bot will proactively greet them with a product specific greeting and different options.
2. user lands on the home page, receives the home page greeting and interacts with it. the user browses to a product page, and the existing conversation follows them without being reset.

this can be achieved without engineering support on the incumbent platform we are currently using without having to modify the code on the home or product pages. I am looking for a similar low code answer, or if that is not possible help on where to get started.

Copilot studio offers far better integration into D365, which is why we are making the swap.

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everleap 10 on at

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I am looking for a similar solution. It seems pretty basic but see no solution.
Code snippet that opens the bot via TheURL which is the token endpoint.
fetch(theURL)
.then(response => response.json())
.then(conversationInfo => {
window.WebChat.renderWebChat(
{
directLine: window.WebChat.createDirectLine({
domain: `${directline}v3/directline`,
token: conversationInfo.token,
}),
styleOptions
},
document.getElementById('webchat')
);
})

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