Auto notify the requester when the ticket status has change by Admin

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Posted on by Faadikhan33

Dear all,

I hope all is well with you guys. I'd like to post my question here,

I wanted to!

When the ticket status has changed or any modified > Send an email to the requester against the Ticket Update email from IT Person.

I have created a List in SharePoint,

Status= Not Started, Status= In Progress, Status= Completed

By default Status set to Not Started

So I want when admin can change the Status value to In Progress then send an email to Requester who was generated a Ticket.

and when the Value change of Status to Completed then Again send the Email to a requester notify your ticket has been completed and After completed notification User or requester can Feedback or comment against the Task.

List Picture are Attached please check.

Please Help

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RobElliott 10,323 Super User 2025 Season 2 on at

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@Faadikhan33 In this example I am changing the status of Cayman Islands from New to In Progress:

Your trigger needs to be "when an item or a file is modified".

You then add a "get changes for an item or a file (p;roperties only)" action:

Next, add a condition to check if the Status column has changed. If it has send an email:

Rob
Los Gallardos
Intranet, SharePoint and Power Platform Manager (and classic 1967 Morris Traveller driver)

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Faadikhan33 6 on at

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Thank you bro for replay, but I want to only Admin can change the Status then Send the email notification to Requester who created a ticket.

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RobElliott 10,323 Super User 2025 Season 2 on at

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If only admin can change the status you need to change your SharePoint list permissions, but it means that no-one else can change any other column either. You could add an extra row in your condition of if modified by is equal to... but it won't stop other people changing the status.

Rob
Los Gallardos
Intranet, SharePoint and Power Platform Manager (and classic 1967 Morris Traveller driver)

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Faadikhan33 6 on at

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how can please share the screenshot

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