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Hello! This is my first post and I'm relatively new to powerapps so apologies if I'm mistaken on anything below.
I am currently working on an IT helpdesk app for work. Our helpdesk system is based on emails so when an email comes in a new ticket is created for the user in the system. Currently in order to display the email that goes along with the ticket I'm using this formula in combination with an HTMLText box and Gallery:
Office365Outlook.GetEmailsV3({subjectFilter:varCurrentRecord.Title}).value
However, this doesn't account for emails with the same subject or replies to said email. Is there a better way to capture this email data and replies? I've though about downloading emails to a sharepoint list and having an association with that, though I'm not too sure how that'd scale.
Thank you in advance,
Maria
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