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PVA analytics dashboard doesn't track sessions for redirected topics.

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Posted on by hachan Microsoft Employee

Hi,

Based on my observations, It seems like PVA analytics dashboard can't track the session data if the topic is triggered from another topic.

For example, if Topic A is triggered, and it redirects to Topic B, we can only see the session count in analytics dashboard for Topic A, there weren't be any data for Topic B if it's triggered by redirecting.

Is this correct? What's the best practice to track the actual session count if they are nested?

Thanks

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mboninco on at

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That is correct. Currently only the triggered topic is tracked in PVA analytics that are built into the app.

There are two solutions available to track each topic:

Create a custom report by reading and parsing the conversation transcripts that are written to Dataverse.
A link to sample code that can help you get started can be found in PVA's online documentation:
Understand conversation transcripts - Power Virtual Agents | Microsoft Learn

Power Automate's process advisor feature has can read conversation transcripts providing in depth information on how topics are called.
-- Mike Bonincontri

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hachan Microsoft Employee on at

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Thanks for the reply @mboninco .
Is there any development plan for PVA to track topics redirection in built-in analytics?

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mboninco on at

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@hachan It's an item that is in our backlog, but we do not have near term plans.

I recommend requesting this at https://aka.ms/PVAFeatureRequest. We use feature requests as one of the signals during product planning when prioritizing features.

-- Mike Bonincontri

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