Admin center bug when creating a support ticket

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Posted on by ynijsen

We discovered a bug in the PVA chatbot which we would like to report through the Power platform admin center.

Except there is a bug in the bug report that prevents us from doing so.

Where could we report this admin center bug?

When creating a support request at https://admin.powerplatform.microsoft.com/support

we get a message with the text: "There is a problem with submitting your request. Please go back to Home Page and try again later."

The chrome devtools show that this request fails:

https://admin.powerplatform.microsoft.com/api/SupportTickets

With HTTP status: HTTP/1.1 500 Internal Server Error

The response payload is:

{"error":{"namespace":"SupportTicketHelper","code":"TicketCreationException","message":"Ticket creation failed with an unhandled exception","innerError":{"namespace":"ServicePlatform","code":"UnknownError","innerError":{"namespace":"ServicePlatform","code":"UnknownError"}}}}

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CU22081450-0 Most Valuable Professional on at

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Hi @ynijsen

You can report PVA issues inside the PVA support: https://powervirtualagents.microsoft.com/en-us/support

Regarding your issue, maybe in some hours will stay fixed again.

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ynijsen 12 on at

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Thanks, we started our journey there.
At the bottom of the page you have the option to create a support ticket:

And that link redirects you to the admin center to create a support ticket.
During the last 24 hours there hasn't been a change in the ability to file a support ticket there.

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CU22081450-0 Most Valuable Professional on at

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Oh no 😞

So, send your issue here, I can report directly to the PVA team this issue.

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ynijsen 12 on at

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Thanks. I've posted the bug in https://powerusers.microsoft.com/t5/General/404-error-on-shell-json-resource/m-p/733879#M1533

Could you also report the admin center support request bug on my behalf.

Thanks,
Yuri...

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