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Desktop Client crashing when creating app from template

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Posted on by KHoyle

I'm trying to create an app using the 'Site Inspection' phone template in the desktop client, and am able to define the datasource as an Excel file in OneDrive for Business, but when I click the 'Use' button, the program will hang for about 5 seconds and then close with no error or prompt.

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v-monli-msft on at

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Hi KHoyle,

Before you click on User button, the connection on the right bottom is where you put the excel datasource file that already included in the sample app. It should not be your own excel file. I'm not having your issue. Please clarify this and then have a try:

Regards,

Mona

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KHoyle 2 on at

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Hi Mona,

I'm still seeing the same behaviour. I go to create the app from the template, and then select OneDrive for Business as the data source using my credentials. When I click Use, the app crashes with no error or feedback. I have tried reinstalling the app as well with no luck.

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carlosag on at

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Sorry to hear you are running into problems.
Could you please share the Session ID so we can investigate more. You can find it in PowerApps Studio by clicking "Account" -> Session details.

Thanks

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GeraintDavies 13 on at

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I'm having the same issue. It seems to be when I create andy app from template. I've tried with the Budget Tracker and Google Drive, the Alumni Association and Common Data Service... each one causes the desktop app to hang for around 5 seconds and then close.

I have just updated the desktop app to 2.0.590.

Session ID: 5c4687e5-048b-3b9b-a4ee-cb840a4970e5

Event Log:
App <App> terminated itself by calling terminateApp API. App details are as follows: Display Name:<PowerApps>, AppUserModelId: <Microsoft.MSApps_8wekyb3d8bbwe!App> Package Identity:<Microsoft.MSApps_2.0.590.0_neutral__8wekyb3d8bbwe> PID:<4708>. The API was called from the context of the following HTML document: </default.html>. Error object passed to terminateApp carried the following details Description:<>, and Stack Trace:- Error: Unable to process binding "template: function(){return { name:showAppCreationVideo ?'waitDialogContent_video':'waitDialogContent_animation'} }"
Message: Unable to process binding "attr: function(){return {src:appCreationVideoUrl} }"
Message: The specified module could not be found.
at Anonymous function (ms-appx://microsoft.msapps/openSource/unmodified/knockout/knockout-3.4.0.js:86:451)
at b (ms-appx://microsoft.msapps/openSource/unmodified/knockout/knockout-3.4.0.js:9:345)
at a.d.attr.update (ms-appx://microsoft.msapps/openSource/unmodified/knockout/knockout-3.4.0.js:86:305)
at Anonymous function (ms-appx://microsoft.msapps/openSource/unmodified/knockout/knockout-3.4.0.js:72:286)
at z.Pc (ms-appx://microsoft.msapps/openSource/unmodified/knockout/knockout-3.4.0.js:51:330)
at z.Qc (ms-appx://microsoft.msapps/openSource/unmodified/knockout/knockout-3.4.0.js:51:126)
at z.aa (ms-appx://microsoft.msapps/openSource/unmodified/knockout/knockout-3.4.0.js:50:477)
at a.B (ms-appx://microsoft.msapps/openSource/unmodified/knockout/knockout-3.4.0.js:49:37)
at Anonymous function (ms-appx://microsoft.msapps/openSource/unmodified/knockout/knockout-3.4.0.js:72:271)
at q (ms-appx://microsoft.msapps/openSource/unmodified/knockout/knockout-3.4.0.js:11:244)
.

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carlosag on at

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Hi,
Thanks for your report and sorry that you are running into issues, we are actively investigating.

Do you know what Windows SKU are you running? Is it by any chance Windows N or Windows KN?
We believe this may be crashing due to running in a Windows N sku without the Media Pack that would crash due to the fact that we are unable to play an animation.

Could you please let us know if that is indeed Windows 8.1 N SKU?

Here is the Media Pack for Windows N sku in case that is the case, so wonder if this would help mitigate the issue.
https://www.microsoft.com/en-us/download/details.aspx?id=40744

Thanks,
Carlos

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GeraintDavies 13 on at

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It is N for Windows 10 Enterprise. I installed this: https://www.microsoft.com/en-us/download/details.aspx?id=48231 but with no luck.

I then found a thread which mentioned there was an update to this, but installing KB3099229 didn't resolve it either

Stackoverflow:
http://superuser.com/questions/1006240/windows-media-feature-pack-not-working-correctly

Neither updates appear in Control Panel as installed updates for me - similar to the original poster in the stack exchange post, except his problem was resolved after installing KB3099229.

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carlosag on at

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We will roll out some improvements to address the "App from template" animation issue, however the experience will not be optimal since media features (such as using Video control, or Audio, or other areas) may not behave as expected given the Media support not being available. We will continue to investigate.

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