Power Platform Community Forum Thread Details

Hello Team,

In the PPAC, I noticed that you can change the email address of the application user:

This is an interesting capability that I never previously considered. Has anyone ever done this? It would be nice to be able to assign it the email address of a shared mailbox and be able to send email as an application user. It sounds intuitive and simple--but I wanted to ask around for any gotchas to this approach. Has anyone done this? Any gotchas to look out for?

Categories:

Microsoft Dataverse with Power Apps

Hi @AbleAmazing ,

The email here will be used if anyone sends an email to this user. To send emails from Dataverse / Power Apps you would need to be able to test and enable the mailbox for this service principal user. This would require the mailbox to be tied to a valid user in Exchange Online for the Test and Enable Mailbox to be successful. Based on this, not sure if your approach will work unless someone has a different idea here...

The approach below would work if you wanted to setup the mailbox and attach to a queue so when you send emails you send from the queue which is tied to the shared mailbox.

https://nishantrana.me/2017/07/26/using-shared-mailbox-and-queue-in-crm-for-implementing-generic-email-address-in-dynamics-365-and-exchange-online/