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Power Platform Community / Forums / Copilot Studio / I can't deactivate the...
Copilot Studio
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I can't deactivate the "Allow the agent to use general knowledge" option

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Posted on by MF-10061643-0 17
I can't deactivate the "Allow the agent to use general knowledge" option. Why? The button is grayed out and unclickable.
 
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  • Michael E. Gernaey Profile Picture
    Michael E. Gernaey 53,362 Super User 2025 Season 2 on at
     
    It could be simply a bug. Click it wait an hour see if it turns off,
    Try incognito mode
    clear cache
    different browser
     
    or its the type of agent and settings you have.
  • MF-10061643-0 Profile Picture
    MF-10061643-0 17 on at
    @Michael E. Gernaey

    Unfortunately, none of that helped. The button remains gray. What other setting could it be related to, since you mentioned it could also be the agent type?
  • Verified answer
    Jaromir Profile Picture
    Jaromir 57 on at
    Hi,

    I had the same problem and was able to fix it:
     

    1. Go to "Settings" > "Generative AI."

    2. Enable "Generative Orchestration".

    3. The switch “Allow the agent to use general knowledge” becomes active.

    4. Enable it.

    5. Now, if you disable “Generative Orchestration” again, the toggle stays preserved in its current state.

    Bye

    Jaromir
  • MF-10061643-0 Profile Picture
    MF-10061643-0 17 on at
    @jaromir:

    Perfect. That helped. Thanks for the workaround.

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