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How can I text information from a user bot interaction and provide them an email of the information (help desk ticket) without using a form?

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Posted on by Wmscott

How can I text information from a user bot interaction and provide them an email of the information (help desk ticket) without using a form? I can get the email to generate but I can’t get any of the variable details to be added.

What I'm using currently .. with an automate email V2

Customer information:

Problem explained.

---------------------------------------------

Emergency Status: {{variables('Var4')}}

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Calling actions from Copilot Studio

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Wmscott 39 on at

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If I use the flow option or as a plugin it doesn’t recognize the data in the dynamic format. Based on what Co-pilot says It should work but the strings are not being recognized as variables.

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adilei Microsoft Employee on at

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Not sure I understand the problem. Can you share a screenshot of the copilot topic where a flow is invoked?

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Wmscott 39 on at

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I can but do you just want the screen shot or the code? and do you also need the email workflow?

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Wmscott 39 on at

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Crbfaa2_1_0_0_1.zip

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Wmscott 39 on at

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I looked at screen shots but that would have been upgraded... I figured an export would work since there is no credible information.

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adilei Microsoft Employee on at

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A screen capture of the relevant topic would really help

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Wmscott 39 on at

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Wmscott 39 on at

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adilei Microsoft Employee on at

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If you want your flow to receive parameters from the copilot, add input parameters to "When Power Virtual Agents Calls a Flow", and map values to those parameters from the Copilot Studio authoring canvas.

The overall idea and steps are described here:

Call a flow as an action - Microsoft Copilot Studio | Microsoft Learn
Add input and output variables - Microsoft Copilot Studio | Microsoft Learn

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Wmscott 39 on at

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I found the information about the basic call a flow and import variables you are describing. However when I'm working with an email flow action I read I had to use V2 and I also had to use the variable strings listed in my email body that maps back to the topic customer response answer's. I need to know if this is something that can be done and I need to know what I'm missing to get the information to show up correctly in the email. If there is another way I would be willing to try but right now the action doesn't recognize the variable strings in the email body and just sends me it as real text and not the information requested.

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