Answered

How can I text information from a user bot interaction and provide them an email of the information (help desk ticket) without using a form?

(0) Share

Report

Posted on by Wmscott

How can I text information from a user bot interaction and provide them an email of the information (help desk ticket) without using a form? I can get the email to generate but I can’t get any of the variable details to be added.

What I'm using currently .. with an automate email V2

Customer information:

Problem explained.

---------------------------------------------

Emergency Status: {{variables('Var4')}}

Categories:

Calling actions from Copilot Studio

I have the same question (0)

All responses (13)

Answers (1)

Wmscott 39 on at

Like (0)

Report

If I use the flow option or as a plugin it doesn’t recognize the data in the dynamic format. Based on what Co-pilot says It should work but the strings are not being recognized as variables.

Was this reply helpful? Yes No
adilei on at

Like (0)

Report

Not sure I understand the problem. Can you share a screenshot of the copilot topic where a flow is invoked?

Was this reply helpful? Yes No
Wmscott 39 on at

Like (0)

Report

I can but do you just want the screen shot or the code? and do you also need the email workflow?

Was this reply helpful? Yes No
Wmscott 39 on at

Like (0)

Report

Crbfaa2_1_0_0_1.zip

Was this reply helpful? Yes No
Wmscott 39 on at

Like (0)

Report

I looked at screen shots but that would have been upgraded... I figured an export would work since there is no credible information.

Was this reply helpful? Yes No
adilei on at

Like (0)

Report

A screen capture of the relevant topic would really help

Was this reply helpful? Yes No
Wmscott 39 on at

Like (0)

Report

Was this reply helpful? Yes No
Wmscott 39 on at

Like (0)

Report

Was this reply helpful? Yes No
adilei on at

Like (0)

Report

If you want your flow to receive parameters from the copilot, add input parameters to "When Power Virtual Agents Calls a Flow", and map values to those parameters from the Copilot Studio authoring canvas.

The overall idea and steps are described here:

Call a flow as an action - Microsoft Copilot Studio | Microsoft Learn
Add input and output variables - Microsoft Copilot Studio | Microsoft Learn

Was this reply helpful? Yes No
Wmscott 39 on at

Like (0)

Report

I found the information about the basic call a flow and import variables you are describing. However when I'm working with an email flow action I read I had to use V2 and I also had to use the variable strings listed in my email body that maps back to the topic customer response answer's. I need to know if this is something that can be done and I need to know what I'm missing to get the information to show up correctly in the email. If there is another way I would be willing to try but right now the action doesn't recognize the variable strings in the email body and just sends me it as real text and not the information requested.

Was this reply helpful? Yes No