Can we customize the "Start a Power Apps Trial" prompt message?

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Posted on by MK-03071750-0

We developed a Canvas solution in Power Apps with Premium connectors and/or features, and we are maintaining an AD group for the selected users of the app. However, there are users, who are not added in the AD Group, getting a "Start a Power Apps Trial" prompt message". Hence, creating a confusion to users that they need to install something. See attached picture for reference.

Is there a way we can customize this like getting prompt message, "Click the 'Request Access' button to notify our AD Group Owner and give you an access."

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Connector development

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MS.Ragavendar 5,036 Super User 2025 Season 2 on at

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@MK-03071750-0,

If the app is shared with the user whom don't have an license then - they might get this warning Start a Power Apps Trial.

Is there a way we can customize this like getting prompt message, "Click the 'Request Access' button to notify our AD Group Owner and give you an access."

I don't think so this will be possible using the out of the box option which is available in the power apps

🏷️ Please tag me @MS.Ragavendar if you still have any queries related to the solution or issue persists.

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RobElliott 10,333 Super User 2025 Season 2 on at

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No, it's not possible to customize the message.

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Qawwam 61 on at

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You've run into a common challenge with Power Apps canvas apps that use Premium connectors: when unauthorized users (not licensed or not added to your AD group) try to open the app, Power Apps shows the default "Start a trial" prompt, which is confusing.Unfortunately, Power Apps does not currently allow customizing that default licensing prompt UI. However, there are workarounds to give users a smoother, more controlled experience.

To prevent users from even opening the app (and seeing the Premium connector prompt), consider:

💡 Use a "Wrapper" App
Create a free, public-facing canvas app (no premium connectors). This app is a landing app that:

Checks if the user is in the AD group (using a Flow or a SharePoint/Dataverse list)

If yes → uses Launch() to open the main Premium app

If no → shows your custom request access scree

This avoids the Premium connector check until authorized users reach the app.

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MS.Ragavendar 5,036 Super User 2025 Season 2 on at

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@MK-03071750-0,

A quick follow-up to see, does the suggestion worked for you or still you were looking for any other approaches or assistance.

🏷️ Please tag me @MS.Ragavendar if you still have any queries related to the solution or issue persists.

✅ Please click Accept as solution if my post helped you solve your issue and help others who will face the similar issue in future.

❤️ Please consider giving it a Like, If the approach was useful in other ways.

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