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I am worried that a user engages with a omnichannel chat bot, that if the user clicks on anther link on the site will I loose the chat bot session?
Hi @robmays ,
Yes, unfortunately.
We already have this idea here: https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Ideas/Reconnect-the-conversation-with-user-Power-Virtual-Agents/idi-p/564478
Please, vote.
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