Error Entity 'systemuser' With ID XXXXX does not exist

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Posted on by ShondaT

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Hi there,

I have a model driven app with a business rule in the BPF that replaces users who are assigned to requests via the column "CSS Assigned". The rule replaces the assigned user with a system account called "# Portal-MAPS" not sure why it's called that, but that's what we have. In my Dev environment, the rule works exactly as intended, however, in my Test and Prod environments I get the error message below. I'm unsure of where to go to resolve this issue. Any help would be appreciated.

Exception Message: Entity 'systemuser' With Id = e0c97076-c25a-ee11-be6f-000d3a3ac0ab Does Not Exist

ErrorCode: -2147220969
HexErrorCode: 0x80040217

ErrorDetails:
   ApiExceptionSourceKey: Plugin/Microsoft.Crm.ObjectModel.CustomBusinessEntityService
   ApiStepKey: ae6117db-3f55-ee11-be6e-000d3a3b2024
   ApiDepthKey: 1
   ApiActivityIdKey: d07a56b7-d0f5-4004-8843-bdc5e0912c3e
   ApiPluginSolutionNameKey: System
   ApiStepSolutionNameKey: System
   ApiExceptionCategory: ClientError
   ApiExceptionMessageName: ObjectDoesNotExist
   ApiExceptionHttpStatusCode: 404

HelpLink: http://go.microsoft.com/fwlink/?LinkID=398563&error=Microsoft.Crm.CrmException%3a80040217&client=platform

Activity Id: 61187188-21e0-46cb-917b-ba6a3b156cd3

Categories:

Microsoft Dataverse with Power Apps

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Jan Chlebek 19 on at

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Have you hardcoded either user GUID or table address in the business logic?

1. You should always address the table from current environment.

2. You should ensure that when processing BPF logic, you are providing systemuser GUID from a given environment - your flow is failing as from environment to environment this ID will differ and you need to look it up.

3. This flow may fail if the user do not have access to a given environment - not all tenant users are automatically added to systemuser table in a given environment. It only happen when user gets access.

Hope it helps :)

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Ciprian P 10 on at

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Hi,

I do not beleive the Business Rules is the right tool for this requirement.

You might have a specific system user with display name like "# Portal-MAPS" in all environments, however, this system user will have different GUID in each environment.

The Business Rule definition will use the GUID of the system user, hence, after deployment it fails to find the defined system user with same GUID in the target environment.

Consider using Power Automate and Environment Variables to achieve this.

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ShondaT 228 on at

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@Ciprian P Will the flow in powerautomate work with the BPF? Can you offer a suggestion on how to start the flow?

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Ram Prakash Duraisamy 5,593 Super User 2025 Season 2 on at

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Hi,

Did you moved this Business Rule from One Environment to Other Environment?
if yes, make sure there is Lookup Available, if Yes, try to map the User Again in the Destination Environment

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