Is there a way to force a session to end?

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Posted on by AH-14110823-0

Hello,

I need to find a way to finish the session instead of just the conversation.

The client interacts with the bot using an iFrame which sendsa parameter that filters the knowledge base the bot accesses to. Sometimes, the users might need to ask questions about multiple topics in quick succession, before the 30 minute mark passes and the session gets reset.

The problem lies in the fact that, even if we use an 'End conversation' topic and refresh the iFrame, it doesn't seem like the session ends, and for that reason we can't receive new parameters through the iFrame, and the previous conversation history doesn't get deleted.

Is there a way for us to properly force a session to end, so when the iFrame calls the bot again it doesn't have any previous history?

Thank you.

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SaiRT14 1,334 on at

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Is there a way to force a session to end?

Use a Session Timeout Trigger

Add a Custom Parameter for New Sessions

Force a New Session with a Page Refresh: Upon triggering the end conversation, programmatically reload the iFrame with an additional query parameter or timestamp. This can simulate a fresh session by resetting both the iFrame and bot session state.