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Power Platform Community / Forums / Power Apps / "The app stopped worki...
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"The app stopped working" on opening

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Posted on by Josiah 34

Hi, some of our employees are receiving "The app stopped working. Try refreshing your browser." error today, using a different browser was a work around for most but some cannot get into the app even after trying different browsers and clearing cache.

Is this because my app has been brought up to a newer version as I made some changes to the app to fix daylight savings issues this morning.
This is a timesheet application and we have about 40 users on it with only about 4 that cannot get in.

I have attached a sample of the error
App Id: ae60e435-853d-4a96-80bc-490dac15b249

MicrosoftTeams-image.png
Categories:
Building Power Apps
I have the same question (0)
  • WarrenBelz Profile Picture
    WarrenBelz 154,910 Most Valuable Professional on at

    Hi @Josiah ,

    Have you tried running this from PowerApps rather than inside Teams? Also Chrome in our experience seems to be far more consistent.

     

    Please click Accept as solution if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If the content was useful in other ways, please consider giving it Thumbs Up.

  • claudiosvcc Profile Picture
    claudiosvcc Microsoft Employee on at

    hi @Josiah , is it possible to send to me as a private message a network trace of these users that are experiencing problems?
    It works the browser trace or a Fiddler capture of the session.

  • Josiah Profile Picture
    Josiah 34 on at

    Yes they were getting the issue in chrome also, just that certain user sent the screenshot to me while using it inside teams.

  • Josiah Profile Picture
    Josiah 34 on at

    @claudiosvcc  sorry i am having trouble getting hold of the user that is still having the issue. I have researched and found a way to do the browser trace will get it to you once this user gets back to me.
    Thanks

  • claudiosvcc Profile Picture
    claudiosvcc Microsoft Employee on at

    That will be great @Josiah , thanks

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