The first KB returned from the Servicenow connector is the exact one I am trying to trigger but generative answers never seem to pick up on this. I have realised that the formatted value (the value after I get it from service now) is only containing the title and an empty value, which is due to the 'Set Variable Value' node (Can be seen at bottom). If this doesnt contain data could that be why there is no answer being generated? However, following this tutorial: https://www.youtube.com/watch?v=xRsoHOq4oKA, it seems to work for this guy?
Thanks for your help!
This is my question: "I cant find the software im looking for in the tech store"
This is what is returned from the ServiceNow Connector:
{
"articles": [
{
"fields": {},
"id": "kb_knowledge:68cfa804c30f35186e7f521c05013188",
"link": "?sys_kb_id=68cfa804c30f35186e7f521c05013188&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=13f2104bc31906141074fdbb050131aa",
"number": "KB0013381",
"rank": 1,
"score": 1994.2146,
"snippet": "Requesting <strong>software</strong> The <strong>Tech</strong> <strong>Store</strong> <strong>software</strong> catalogue contains all products that have been approved Request (see below) to get the latest version. Can't <strong>find</strong> the <strong>software</strong> you're <strong>looking</strong> for? If the <strong>software</strong> is not available in the drop down menu in <strong>Tech</strong> <strong>Store</strong> then it has not yet been approved",
"title": "Spark - Requesting software"
},
{
"fields": {},
"id": "kb_knowledge:ed8a0dca1b81e510d54f2134b24bcb7e",
"link": "?sys_kb_id=ed8a0dca1b81e510d54f2134b24bcb7e&id=kb_article_view&sysparm_rank=2&sysparm_tsqueryId=13f2104bc31906141074fdbb050131aa",
"number": "KB0021107",
"rank": 2,
"score": 1451.1484,
"snippet": "-30 is unreachable_AT ENLCS To <strong>Find</strong> the Monitored Item 6. To remove line breaks within a cell, Select the Cell, Ctrl <strong>Find</strong>, In the <strong>Find</strong> What field you need to press the CTRL button and the J button at the same time. In the replace with field have nothing, then click the <strong>find</strong> and replace button on the column you wish",
"title": "HPOV Monitored Items - Alias Work Instructions"
},
{
"fields": {},
"id": "kb_knowledge:afd63d761b4091549a832134b24bcb0d",
"link": "?sys_kb_id=afd63d761b4091549a832134b24bcb0d&id=kb_article_view&sysparm_rank=3&sysparm_tsqueryId=13f2104bc31906141074fdbb050131aa",
"number": "KB0019669",
"rank": 3,
"score": 207.307,
"snippet": " report an issue If you need to report an issue or ask a question related with a <strong>Tech</strong> <strong>Store</strong> order please submit <strong>Tech</strong> <strong>Store</strong> Hardware/<strong>Software</strong> Order Issue - https://sky.service-now.com/techss?id=tk_cat_item on the <strong>Tech</strong> Self Service page (https://tech.at.sky/techss) If you can’t <strong>find</strong> what you’re <strong>looking</strong>",
"title": "Agent Workspace - Canned Responses and Autopilot"
}
],
"meta": {
"properties": {
"count": 22,
"end": 3,
"fields": "body",
"filter": "",
"kb": "",
"language": "en",
"query": "I cant find the software im looking for in the tech store",
"start": 0,
"status": {
"code": 200
},
"ts_query_id": "13f2104bc31906141074fdbb050131aa"
},
"type": "object"
}
}
Formatted value:
[
{
"Content": "HPOV Monitored Items - Alias Work Instructions - ",
"ContentLocation": "https://skydev3.service-now.com/techss?id=tk_article&sys_id=kb_knowledge:ed8a0dca1b81e510d54f2134b24bcb7e"
},
{
"Content": "Spark - Requesting software - ",
"ContentLocation": "https://skydev3.service-now.com/techss?id=tk_article&sys_id=kb_knowledge:68cfa804c30f35186e7f521c05013188"
},
{
"Content": "Windows 10 Guide - ",
"ContentLocation": "https://skydev3.service-now.com/techss?id=tk_article&sys_id=kb_knowledge:8079f09ddb2deb00a3aa399ffe96190c"
}
]
