Copilot responds differently in Copilot Studio and Teams channel

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Posted on by SS-01071009-0

Hello, from couple of days I am having an issue with the behavior of my custom Copilot.

It is configured to use Sharepoint website as knowledgebase and specified external website.

For some reason the Copilot provides different results in Copilot Studio and in Teams channel. I am asking the same question but I am getting different results - responds as expected in Copilot Studio but the response in Teams is unsatisfactory. It looks like in Teams the copilot does not triggers the specified topic and provides completely different response.

All of this happened the last few days, I believe after the latest update. Before that everything was working great.

Does anyone else have similar issue?

Any suggestions please?

Many thanks!

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Topic creation & management

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Luisa 11 on at

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I’m experiencing this issue: some users receive responses correctly, while others just keep getting, “I'm sorry, I'm not sure how to help with that. Can you try rephrasing?”

Has anyone found a solution for something similar?

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SaiRT14 1,990 Super User 2025 Season 2 on at

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By default, Copilot Studio uses Microsoft Entra ID (formerly Azure Active Directory) for authentication, which works seamlessly in environments like Microsoft Teams. If authentication is disabled or misconfigured, Copilot may lack the necessary permissions to access SharePoint data in Teams.

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SS-01071009-0 34 on at

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I am using the default Microsoft Entra ID configuration and it worked great before the latest update. I hope this would get corrected by Microsoft.

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ShaneMeisnerTH 195 on at

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We opened an incident with Microsoft as we were finding the same inconsistent responses.

There is a planned fix coming in Decembers update. :)

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PD-01031814-0 2 on at

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I am facing a similar issue. Often this happens after the matched multiple topics trigger is used. The knowledge source is a sharepoint site as well and sometimes within the same minute the teams copilot answers will be different even when asking the same question. No issue in the main Coplito studio. I am using Copilot in classic mode with a generative AI node.

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