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365 Outlook Connector Issue

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Posted on by 66

Hello everyone,

 

I have built a canvas app, but when I add a Power Automate flow which use sending an email action, users could not properly give the permission for this Outlook connector. I tried remove the flow from the app and shared it to users, but they always getting this issue even when I removed from the app.

 

I haven't got this error, only users who is shared the app getting the error. I only know that users e-mails stored on-premises. Is that causing this error, or the connector the limitation because of that?

 

Also, I shared the screenshot of the screen you can find more detail. 

Outlook365 Connector.png

 

 

I'm glad if you help me on this. Thanks in advance.

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  • ltfDre Profile Picture
    ltfDre 66 on at
    Re: 365 Outlook Connector Issue

    Firstly, thanks four your answer,

     

    I think is it enough migrate the mailboxes only users will use the canvas app, isn't it?

     

    If it is not approved by my organization or admin, alternatively can I use the SMTP or smth. for the same purpose?

    Thanks 

  • Verified answer
    Mitanshu Profile Picture
    Mitanshu 1,609 on at
    Re: 365 Outlook Connector Issue

    This error can occur if the mailbox is on a dedicated Microsoft Exchange Server and is not a valid Microsoft 365 mailbox. To get a valid Microsoft 365 mailbox, submit a request to your Exchange or Global administrator to migrate the mailbox account.

     

    https://learn.microsoft.com/en-us/exchange/troubleshoot/user-and-shared-mailboxes/rest-api-is-not-yet-supported-for-this-mailbox-error

     

    Please click Accept as solution if my post helped you solve your issue. This will help others find it more readily. It also closes the item. If this post or my previous reply was useful in other ways, please consider giving it Thumbs Up.

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