Announcements
Hi everyone,
I have the doubt about the charge of the billed session in the PVA, reading the documentation, all the interactions between bot-user counts as a Billed Session, I'm correct?
Best regards.
CCA.
Hi @Anonymous ,
Not exactly.
Basically, we consider 1 session:
- 100 messages between bot and user
- 60 minutes of the conversation
- Not reset the conversation (update the page or something like that)
https://docs.microsoft.com/en-us/power-virtual-agents/requirements-licensing
@Anonymous ,
Adding: https://docs.microsoft.com/en-us/power-virtual-agents/analytics-billed-sessions#definition-of-a-billed-session
Thanks a lot Renato, do you know any client using this service? I'm calculating the cost of the PVA for the client and the value seems to be expensive.
Aprox 5.000 USD per 10.000 sessions per month...
Yes, we have some customers using the PVA.
I can suggest you to use the PVA for Teams, you just need the Microsoft 365 license.
If you want to improve your PVA for Web license, you can talk with the PVA team, they can help or talk about the license: http://powervirtualagents.microsoft.com/en-us/support
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Users!
Congratulations to our 2025 community superstars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Valantis 168
Romain The Low-Code... 130 Super User 2026 Season 1
Arild Aarnes 56 Super User 2026 Season 1