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Doubts about Billed Sessions in Power Virtual Agent

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Hi everyone, 

 

I have the doubt about the charge of the billed session in the PVA, reading the documentation, all the interactions between bot-user counts as a Billed Session, I'm correct? 

 

Best regards.

CCA.

  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Doubts about Billed Sessions in Power Virtual Agent

    Hi @Anonymous ,

     

    Yes, we have some customers using the PVA.

    I can suggest  you to use the PVA for Teams, you just need the Microsoft 365 license.

     

    If you want to improve your PVA for Web license, you can talk with the PVA team, they can help or talk about the license: http://powervirtualagents.microsoft.com/en-us/support

  • Re: Doubts about Billed Sessions in Power Virtual Agent

    Thanks a lot Renato, do you know any client using this service? I'm calculating the cost of the PVA for the client and the value seems to be expensive.

    Aprox 5.000 USD per 10.000 sessions per month...

  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Doubts about Billed Sessions in Power Virtual Agent

    @Anonymous ,

     

    Adding: https://docs.microsoft.com/en-us/power-virtual-agents/analytics-billed-sessions#definition-of-a-billed-session

  • renatoromao Profile Picture
    renatoromao 6,459 on at
    Re: Doubts about Billed Sessions in Power Virtual Agent

    Hi @Anonymous ,

     

    Not exactly.

    Basically, we consider 1 session:

     

    - 100 messages between bot and user

    - 60 minutes of the conversation

    - Not reset the conversation (update the page or something like that)

     

    https://docs.microsoft.com/en-us/power-virtual-agents/requirements-licensing

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