Here are the steps I've taken so far:
Verified the file format and size.
Despite these efforts, the problem persists.
Although by adding any website link there is no issue.
I contacted the support team three weeks ago, but they still haven't been able to resolve the issue
Could anyone provide guidance on how to resolve this issue?
Thank you!
Great! I have seen similar posts with the same issues. There was one post where the user changed their environment from the EU to the US, and while I don’t think this is the solution, it did work for that user. It might be a setting that the admin needs to enable.
I remember we also enabled some services when we tested. Maybe this will help:
https://learn.microsoft.com/en-us/copilot/microsoft-365/microsoft-365-copilot-enable-users
Ekta Gupta
4
ricardodesouza
2
L-1234567-0
2