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Power Platform Community / Forums / Power Apps / How to route record to...
Power Apps
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How to route record to queue?

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Posted on by varshinims08 104

Hi all, I am trying to route a custom record to existing queue using flow. But I am not sure how can i achieve it.

 

I attached screenshot of my flow here, please guid me with this..

0e4e6ca4-f58f-41b6-84a9-f0d249c7189a.png

 

768c6774-9653-48df-a48f-7d4c0dee27b5.png

5d7618d4-f0f3-4955-8c57-e06eab238ec9.png

Do i need to fill any other fields here?

 

And I am getting error as below 

327673bf-fbc3-4491-8c0a-9a5419ebe8d8.png

 

My entity schema name is correct and i also tried adding ' ' ... But its not working... I am still getting the same error.

 

Thank you..

Categories:
Microsoft Dataverse with Power Apps
I have the same question (0)
  • Verified answer
    Hamish Sheild Profile Picture
    Hamish Sheild 3,005 Most Valuable Professional on at

    Hi @varshinims08 

     

    You are close with the solution. The error you are getting can be solved by using 

     

    iic_frois(<<frois GUID>>) instead of /iic_frois/<<frois GUID>>

     

    You will also need to update the same for Queue, using 

    queues(<<queue GUID>>)

     

     

     

  • varshinims08 Profile Picture
    varshinims08 104 on at

    @HSheild, Thank you for reply...

     

    I did what you have mentioned. But i am still getting the same error. 

     

  • Verified answer
    Fubar Profile Picture
    Fubar 8,338 Super User 2025 Season 2 on at

    double check and make sure that the entity name is the Data Set name (usually the plural name) eg. for an Account it would be accounts(the guid)

  • EricRegnier Profile Picture
    EricRegnier 8,720 Most Valuable Professional on at

    Sure, it's the same error? Did you mind pasting the full error message? Cheers

  • varshinims08 Profile Picture
    varshinims08 104 on at

    @EricRegnier,

     

    Here is the error,  

     

    d4ec5ab9-d859-447b-89fd-4d3aab06d498.png

    I checked with entity logical name and its correct. I Don't know what is the problem here.

     

    Thank you

  • varshinims08 Profile Picture
    varshinims08 104 on at

    Thank you all, 

     

    Issue solved, the error was with my entity logical name only.  Since its adds 's' at end of all logical names, my entity logical name was frois so I have to add froises.

     

     

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