How to route record to queue?

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Posted on by varshinims08

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Hi all, I am trying to route a custom record to existing queue using flow. But I am not sure how can i achieve it.

I attached screenshot of my flow here, please guid me with this..

Do i need to fill any other fields here?

And I am getting error as below

My entity schema name is correct and i also tried adding ' ' ... But its not working... I am still getting the same error.

Thank you..

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Microsoft Dataverse with Power Apps

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Hamish Sheild 3,005 Most Valuable Professional on at

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Hi @varshinims08

You are close with the solution. The error you are getting can be solved by using

iic_frois(<<frois GUID>>) instead of /iic_frois/<<frois GUID>>

You will also need to update the same for Queue, using

queues(<<queue GUID>>)

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varshinims08 104 on at

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@HSheild, Thank you for reply...

I did what you have mentioned. But i am still getting the same error.

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Fubar 8,487 Super User 2026 Season 1 on at

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double check and make sure that the entity name is the Data Set name (usually the plural name) eg. for an Account it would be accounts(the guid)

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EricRegnier 8,720 Most Valuable Professional on at

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Sure, it's the same error? Did you mind pasting the full error message? Cheers

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varshinims08 104 on at

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@EricRegnier,

Here is the error,

I checked with entity logical name and its correct. I Don't know what is the problem here.

Thank you

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varshinims08 104 on at

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Thank you all,

Issue solved, the error was with my entity logical name only. Since its adds 's' at end of all logical names, my entity logical name was frois so I have to add froises.

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