Power Platform integration with third party systems best practice

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Posted on by opit

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I would like to get some advice on the architecture of my solution, or links to best practices.

We are building an order management system using Power Apps and Dataverse.
Sales managers create and manage orders in Power Apps, and later push the orders to a third-party system where they are processed.

What we need to do: we need to receive a lot of information back from the third-party system via API, such as order status updates, additional data added to the order, customer comments, etc.
For example for status we need to call every 10 minutes this api and check if status changed then do some manipulations in our dataverse db and also to get some information from third party api other endpoints.

What is the best practice for implementing communication between the Power Platform and the third-party system? Which tools should I use?

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Building Power Apps

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MS.Ragavendar 4,983 Super User 2025 Season 2 on at

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@opit,

Lets start implementing this functionality using custom connector in Power Platform.

Since you relies primary on API, this would do the job for you.

MS Link : https://learn.microsoft.com/en-us/connectors/custom-connectors/

Articles

https://learn.microsoft.com/en-us/connectors/custom-connectors/define-blank

https://imperiumdynamics.com/blog/how-to-create-a-custom-connector-in-power-apps.html

Videos

https://www.youtube.com/watch?v=3Tw7mJ0QhUs

https://www.youtube.com/watch?v=VcehftGQF9Q

🏷️ Please tag me @MS.Ragavendar if you still have any queries related to the solution or issue persists.

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opit 162 on at

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Yes, using a custom connector would definitely be a good option.

But my concern is more: which service should call these API, is Power Automate a good option to handle all these calls, should I use plugins or other stuff for that better etc..

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MS.Ragavendar 4,983 Super User 2025 Season 2 on at

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@opit,

With the plugins have a 2-minute timeout, so long-running operations should be executed asynchronously or outside of Dataverse.

For long-running tasks, consider using Power Automate it gives you flexibility & easy maintenance.

We need to call every 10 minutes this api and check if status changed, considering this a base line it wont take more records will be available if we are scheduling job kind.

If you having also Azure subscription we can try with Logic Apps, or Azure functions where the cost is involved additionally.

🏷️ Please tag me @MS.Ragavendar if you still have any queries related to the solution or issue persists.

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MS.Ragavendar 4,983 Super User 2025 Season 2 on at

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@opit,

A quick follow-up to see, does the suggestion worked for you or still you were looking for any other approaches or assistance.

🏷️ Please tag me @MS.Ragavendar if you still have any queries related to the solution or issue persists.

✅ Please click Accept as solution if my post helped you solve your issue and help others who will face the similar issue in future.

❤️ Please consider giving it a Like, If the approach was useful in other ways.

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