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Power Platform Community / Forums / Copilot Studio - General / High system error rate...
Copilot Studio - General
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High system error rate for generative answers. Are others affected?

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Posted on by grjacob 19

In the last few days, we have seen a very high 'system error' rate.

 

  • Have you seen similar problems? Would be good to know either way!
  • Is this something we can fix/avoid, or is it for MS?

image (2).png

 

  • We have noticed this since the 8th April, but it may have started a few days before that.
  • We are expecting generative AI answers.
  • It does still work sometimes, but the error rate is very high - you can't have a conversation with it.
  • It was working fine before.
  • We have only made minor config tweaks recently - nothing that would obviously explain this.
  • The error does not give us any useful information.
  • The analytics are useless - they don't seem to show any sign of these errors, although we know there have been many.

 

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  • grjacob Profile Picture
    grjacob 19 on at
    Re: High system error rate for generative answers. Are others affected?

    Apologies, superseded by this topic: https://powerusers.microsoft.com/t5/General/High-rate-of-system-errors-when-expecting-generative-answers/m-p/2698495

     

    (This one got automatically marked as spam so I resubmitted, but with a bit more info. Now this has been unspammed.)

  • willM Profile Picture
    willM 10 on at
    Re: High system error rate for generative answers. Are others affected?

    I've had the same issue, seemingly after the last update.

    I know the issue in my circumstance was related to older AI Plugins not working w/whatever the Copilot updates were. Recreating the AI plugins solved the errors.

    I also had nondescript errors which were a result of unfulfilled input variables for AI plugins. Using the Analytics -> Sessions and downloading the session logs had more details.

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