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I am creating a chatbot for a business where there are multiple different departments and due to this, our live agents aren't trained on every department.
How can I set up the chatbot and our agents so that when a specific topic needs to be escalated to an agent, it goes to the right agent?
Thank you in advance!
#1
Michael E. Gernaey
169
Super User 2025 Season 1
#2
Romain The Low-Code...
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#3
sandeep_angara
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