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We noticed that the bot doesn't understand emoticons from users.
Is this a known limitation?
If i send the bot a 🙂 it comes back with:
We are using PVA in MS Teams.
Any way around this? can emoticons be used as a trigger?
Hi @BlueKangaroo,
I think the difference is that in Teams it is trying to send RichText. Below would be the content if I was just sending a smile (I used developer toolbar to reflect the request of the Teams browser app). As you can see it is also attaching an image for the emoticon.
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content: "<div><div><span class=\"animated-emoticon-50\" contenteditable=\"false\" title=\"Smile\" type=\"smile\"><img itemid=\"smile\" itemscope itemtype=\"http://schema.skype.com/Emoji\" src=\"https://statics.teams.cdn.office.net/evergreen-assets/personal-expressions/v1/assets/emoticons/smile/default/50_f.png?etag=v73\" style=\"width:50px;height:50px;\" alt=\"🙂\" /></span></div>\n</div>"
contenttype: "text"
messagetype: "RichText/Html"
And with a DirectLine it is just text:
text: ":)"
textFormat: "plain"
So, I would say it is Teams channel limitation. Unfortunately I haven't found any docs on supporting this, only this section:
Maybe somebody else knows and otherwise I suggest to also post it on the GitHub feedback section as well:
